Which payment methods do you accept?
We accept various payment methods, including Credit Cards, Debit Cards, VISA, Mastercard, American Express, Discover, JCB , and more. You can view the available payment options on the checkout page.
Why was my payment declined?
Payments can sometimes be declined due to reasons like incorrect card details, insufficient funds, or issues with your payment provider. Please double-check your payment info to make sure everything is accurate. If the problem continues, we recommend reaching out to your bank or contacting our customer support at
service@jnrvapestore.com — we’re happy to help you sort it out!
Is there an option to enter a discount code or gift card?
Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.
How can I receive an order confirmation after making a payment?
You will receive an order confirmation email immediately after a successful payment, containing detailed order information.
Is free shipping available?
Yes! We offer
free shipping to
France and Belgium on orders over a minimum purchase amount. 🚚 Please check the cart or checkout page to see if your order qualifies. Free shipping will be automatically applied once the threshold is met.
If you have any questions or need help, feel free to contact our customer support at
service@jnrvapestore.com — we’re happy to assist!
What should I do if my package is lost or delayed?
If your package is lost or taking longer than expected, don’t worry — we’re here to help. Please contact our customer support team at
service@jnrvapestore.com with your order number and shipping details. We’ll investigate the issue promptly and work with the courier to resolve it as quickly as possible. Your satisfaction is our priority.
How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email. Simply click the link to view the real-time status of your delivery. If you haven’t received the tracking email, please check your spam folder or contact us at
service@jnrvapestore.com for assistance.
What is the estimated shipping time?
We typically process and ship your order within
1–2 business days. Once shipped, delivery usually takes
3–5 business days, depending on the courier and your location. For any updates or questions, feel free to contact us at
service@jnrvapestore.com.
How are shipping costs calculated?
Shipping costs are typically based on the weight of your items and the destination address. The exact shipping fee will be calculated and displayed at checkout before you complete your order.
