Shipping Policy

Shipping Policy

Last Updated: March 31, 2026

Welcome to JNR Vape Store (jnrvapestore.com). We are committed to providing fast, secure, and reliable shipping services to our customers worldwide. As the official global platform for the JNR brand, we utilize an optimized logistics network to ensure your products arrive safely and efficiently.

1. Order Processing Time

  • Retail Orders: All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Shipment Notification: You will receive another notification when your order has shipped, which will include a tracking number.

  • Wholesale Orders: Processing times for bulk orders vary based on volume. Please refer to your specific wholesale agreement or consult your account manager.

2. Global Shipping Destinations & Estimated Delivery

We ship to most countries worldwide. Estimated delivery times depend on your location and the selected shipping method:

  • Standard Regions (USA, Europe, Southeast Asia): Estimated 7-15 business days.

  • Remote Areas: Estimated 15-25 business days.

  • Logistics Partners: We partner with major carriers such as DHL, UPS, FedEx, and specialized Vape Dedicated Lines to ensure the highest customs clearance success rate.

3. Shipping Rates

  • Calculated Rates: Shipping charges for your order will be calculated and displayed at checkout based on the total weight and destination.

  • Free Shipping: We may offer free shipping promotions for specific regions or retail orders exceeding a certain amount. Please check the announcement bar on our homepage for current offers.

  • Wholesale Shipping: Shipping for B2B orders is quoted separately based on dimensional weight and the chosen method (Air Freight, Ocean Freight, or Rail).

4. Customs, Duties, and Import Taxes (Important)

  • Buyer’s Responsibility: E-cigarette products are strictly regulated. It is the customer's responsibility to ensure that the products they order are legal for import into their country.

  • Taxes and Fees: Unless otherwise stated at checkout, JNR Vape Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, VAT, etc.).

  • Customs Assistance: Should customs require documentation, we will provide the necessary commercial invoices to assist with the clearance process.

5. Shipment Tracking

Once your order has been dispatched, you can track its progress:

  1. Click the tracking link provided in your Shipping Confirmation email.

  2. Log in to your account at jnrvapestore.com and visit the "My Orders" section.

  3. Please allow 24-48 hours for the tracking information to update once the label has been created.

6. Damages, Losses, and Seizures

  • Damaged Items: If you receive a damaged package, please take photos and contact us within 48 hours of delivery at service@jnrvapestore.com.

  • Customs Seizures: We recommend buyers understand local risks before purchasing. JNR Vape Store is not liable for orders seized or destroyed by local customs due to regional prohibitions.

  • Lost Packages: If your tracking information has not updated for over 45 days, please contact our support team to initiate an investigation with the carrier.

7. Address Accuracy

Due to the sensitive nature of vape shipping, we cannot modify the delivery address once the package has been dispatched. Please ensure your shipping address, phone number, and postal code are 100% accurate at the time of checkout.

8. Wholesale & B2B Shipping

For our global B2B partners, we offer customized logistics solutions, including DDP (Delivered Duty Paid) air freight and sea freight options for eligible regions to simplify your import process.